Refund policy
Effective date: September 14, 2026 · Last updated: September 14, 2026
Where purchases take place
RESETTA products are not yet available for purchase. We plan to offer products exclusively through Amazon during our initial sales phase. Our website provides product information and links to Amazon and does not currently accept orders, preorders, or payments. Once sales begin, the return, refund, cancellation, and replacement terms applicable to each Amazon order will govern that purchase.
Amazon's applicable policies govern
Returns, refunds, replacements, and cancellations for products purchased on Amazon are subject to Amazon's applicable policies and the terms shown for your specific item and order. Eligibility, deadlines, return instructions, any charges, and refund timing depend on the circumstances of the purchase and Amazon's applicable procedures.
We do not offer a separate website money-back guarantee or a uniform return period for Amazon purchases. Please review the return information on the Amazon listing and in your order details. A product being marked non-returnable does not, by itself, determine whether assistance for a damaged, defective, or incorrect item is available; check the options Amazon provides for your order.
How to request help
Sign in to the Amazon account used for the purchase and open Your Orders. Select the relevant RESETTA order and review the available return, replacement, refund, or order-help options. Follow the instructions displayed. If an option is unavailable or you need clarification, contact Amazon Customer Service or use the seller-contact option shown for the order.
Do not send a product to RESETTA's business address or to a manufacturer without explicit return instructions. Our website does not collect your payment and cannot directly reverse an Amazon charge; any refund handled by us as a seller will be processed through the applicable Amazon order system.
Product quality and safety concerns
You may contact RESETTA at inquiry@resetta-official.com or (279) 256-3314 about product quality, packaging, or a suspected reaction, regardless of the status of an Amazon refund request. Where relevant, provide the product name, lot number, order reference, and a brief description. Do not send payment-card details or your Amazon password.
We can review product concerns and assist within the Amazon process, but cannot promise an outcome outside the policies and legal rights applicable to your order. A safety report does not require prior refund approval. If you believe the product is unsafe, stop using it and seek appropriate medical advice.
Your rights and future changes
This policy does not limit any rights or remedies that cannot be excluded under applicable law, or remove RESETTA's applicable product-safety obligations. If we begin selling directly through this website, we will publish the terms for those purchases before accepting direct orders.
Order assistance: Amazon — Your Orders · Amazon Customer Service